Lifepro Reviews
Lifepro Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifepro has a 2.6 star rating from 18 reviews and 33% would likely recommend. Consumers note strong product quality and value the website, but many cite high price and mixed experiences.
Key Takeaways for Future Customers
- Read Lifepro reviews for product reliability before buying.
- Expect warranty registration and returns processes may require persistence.
- Consider refund and replacement timelines when ordering high-priced items.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and long wait times.
- Recurring issues with refunds, returns, and warranty support.
- Reports of wrong or defective parts and delayed replacements.
Positive Feedback
Many reviewers praise product quality and find the website helpful; some customers report helpful, friendly support when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifepro has a 2.6 star rating from 18 reviews and 33% would likely recommend. Consumers note strong product quality and value the website, but many cite high price and mixed experiences.
Key Takeaways for Future Customers
- Read Lifepro reviews for product reliability before buying.
- Expect warranty registration and returns processes may require persistence.
- Consider refund and replacement timelines when ordering high-priced items.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and long wait times.
- Recurring issues with refunds, returns, and warranty support.
- Reports of wrong or defective parts and delayed replacements.
Positive Feedback
Many reviewers praise product quality and find the website helpful; some customers report helpful, friendly support when reached.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I received a replacement battery for my...
I received a replacement battery for my Sonic Lifepro massage gun two days ago. It was the wrong battery.
I need to speak to a human agent to provide specific replacement part numbers.
The correct battery is shown below. It is the one on the right side of the image.
User's recommendation: None to offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCall six and seven so now I am pisssd
During call 6 after 15 minute wait the canceled my call. They didnt have the respect to call me back on the number they had.
So made call 7. Then waited about 15 minutes again.
Hard to understand her and she said e new will be coming in a few days. Believe it when I see it 111111****111111****111111
Hello Bill, I am so sorry for the long hold times, dropped calls, and the frustration this has caused you—I completely get why you're upset, and we dropped the ball on communication here I want to step in and personally track down your replacement so you don't have to guess or wait in line again. Please email support@***.com with ATTN: Ana in the subject line.
I will personally pull up your ticket, verify the tracking for your replacement unit, and make sure this is taken care of right away Looking forward to hearing from you so I can make this right! Best regards, Ana - Lifepro Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 months numerous calls. Maybe resolved not holding my breath
After two months of calls and emails, maybe resolved. We'll see.
- Wait and see
- Customer service
Preferred solution: Replacement since battery is bad
User's recommendation: Not sure if I will use again
Hello Bill, Thank you for bringing this to our attention. I am so sorry to hear about the frustration and delays you've experienced while trying to get this sorted out—I completely get how exhausting that is We want to make sure your battery issue is fully taken care of right away.
Please send an email directly to support@***.com with ATTN: Ana Olivo in the subject line.
I will personally locate your account, check on the status of your replacement, and stay with you until this is completely resolved Looking forward to getting this fixed for you! Best regards, Ana - Lifepro Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Sonic Lifepro massage gun will not charge
Phone was cut off during first attempt. Second phone call went through and issue was resolved. Sonos will be sending me a new battery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFoot Red Light Battery
Sent everything they wanted more than 10 days ago and never heard anything about a replacement foot red light that won’t hold a charge
I had a nice visist with a person about the battery not holding a charge and they asked and sent a video to start the process to repalce it. I have not heard if it has been sent in processing or anything else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yorktown, Virginia
I want to make sure everything is...
I want to make sure everything is registered and has the lifetime warranty. I have the LlevaRed Pro-Elite Therapy Belt, the Legra hand massager, Allevaglove near-infrared light therapy glove, and the Rumblex Plus 4D vibration plate for full body fitness.
- Great products
Preferred solution: I am not pissed, just looking for a reply to my inquiry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
I’ve just unpacked a brand new life pro... and the remote doesn’t work I’ve spent hours trying to fix it —
I've just unpacked a brand new Life Pro 4D vibration plate. The remote only controls speed, no other functions.
I've replaced the battery, but there's no change. Please correct this problem; the machine is brand new.
- Good sales pitch
- Does not work
Preferred solution: A new remote and if the problem is in the machine a new machine
User's recommendation: Cross your fingers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Idyllwild, California
Unresponsive company
- - I emailed and messaged the website about missing pins.
- - They haven't responded; I need the missing pins.
I would advise others not to buy from this company. They pretend that they will handle the issue, but they don’t.
It’s been a couple of months. They aren’t going to do anything.
USPS pre-delivery (Pre-Shipment) typically lasts 24-48 hours; if it's been 10 days, contact the seller to confirm shipment and request a USPS receipt or scan, as delays or missing scans are possible.
I meant to add that they would not respond until I sent them an email showing that I posted on your website. Thank you so much pissedconsumer.com. They may choose not to send me the pins as they said they would, but I appreciate the efforts and the effectiveness of this website.
They pretended to send the pins 10 days ago. The USPS tracking # reveals it hasn’t been sent. I have screenshots that I tried to post proving this but they didn’t post.
- Extremely poor customer service
Preferred solution: I need the company to send me the two pins that are meant to secure the Jump Tack mini trampoline.
I get why that’s frustrating. Waiting a week with no response for something that should’ve been in the box to begin with is a headache.
We definitely dropped the ball here, and that’s on us. Those pins are essential, and you shouldn’t have to chase us down to get them.
Just so you know, a member of our team is already looking into your case and will be reaching out to you directly to get those missing pins sent out and make this right as quickly as possible. Warm regards, The LifePro Team
Valley Springs, California
Difficult to get a problem solved directly.
If Pissed Customer aided my case in the background, thank you. Yesterday, after almost 2 weeks.
Today, I finally received the documents and "approval" for return of the duplicate items.
card reimbursed for the charges. Now I'm curious to see how long it takes to get my credit card reimbursed for the charges.
User's recommendation: Product is exactly what I wanted. Resolving a problem took seven days and multiple attempts at contacting help.
Plainfield, New Jersey
Brand new Equipment wil not Start Nor work
Customer service agent spoke with sales department manager and will be sending me a new Reno panel which will be helpful since I was unable to use LifePro stepper at all!
- You can choose different colors
- It is too heavy &bulky 2lift up
Preferred solution: Deliver product or service ordered
User's recommendation: CallCustomerServiceVery very helpful& cordial
Upper Marlboro, Maryland
Rhythm operation
No body ever answered the phone. Keep trying to send to chat .
All this AI stuff is an total irritant. Saves you money but doesn't do anythign for the customer.
Also, got a new replacement. Who is going to come and get this nonfunctioning, new machine out of our home
User's recommendation: Not recommending currently
We're truly sorry to hear about your experience and understand how frustrating it must have been not being able to reach our team. We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience.
To ensure your concerns receive the attention they deserve, please email support@lifeprofitness.com with Attn: Linda in the subject line.
Linda will personally review your case, including the non-functioning replacement unit, and work with the appropriate team to provide a resolution as quickly as possible. We appreciate your patience and look forward to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInfared light mat
- - I am in Canada and wanted to order another mat for my daughter for Christmas, but I can't reach you after leaving messages and worry about warranty.
I am from Canada. I wanted to order another mat for my daughter for Christmas.
I have left countless messages with you, but I'm wondering if I should do this because I can't get a hold of you.
What if I had a warranty problem with the one that I have received? This is very problematic in the last week.
User's recommendation: They contacted me with a message they would contact me with 72 hours. This did not happen. When I tried replying to the email it wasn’t delivered as the site doesn’t accept a reply
Thank you for sharing this feedback and we apologize for the delayed response and lack of follow from our Customer Service Team. I tried to look you up on order data base but was unable to locate you by name.
However, based on the picture attached, it appears that the item you purchased is not a Lifepro product. For clarification, Lifepro products that are purchased directly from our website or through an authorized reseller are eligible for warranty coverage once registered. Our warranty covers all components of the product, including any accessories that come with it.
If you believe there may be a mix-up or if you have additional details about your purchase, please feel free to share them with us—we’re happy to take another look and assist further. Warm regards, The LifePro Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I got my red light belt about a year...
I got my red light belt about a year ago and signed up for the lifetime warranty. The bulbs keep going off and on when using. How to i go about getting this resolved?
Thank you
Pamela Reber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Service
- - It was a great experience from start to finish.
- - High quality products are reliable and easy to use.
- - Excellent support with fast, friendly service.
Ive had a great experience with this company from start to finish. Their products are high quality and have consistently met my expectations.
I currently own several of their items, and each one has been reliable and easy to use. What really stands out is their customer service, responses are always fast, helpful, and handled by genuinely friendly people who care about resolving any concerns.
Its refreshing to deal with a brand that values both its products and its customers. I would definitely recommend them to anyone looking for dependable wellness and fitness equipment backed by excellent support.
User's recommendation: Highly recommended!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sullivan, Missouri
Return product
- - The standing surface is sharp and poking.
- - Using it caused bleeding after three 15-minute sessions.
- - I want assistance returning the product.
The product I got is a vibration plate, and the standing surface is very poking and sharp to the point that when I tried to stand on it for 3 times 15 minutes each, I started bleeding. I'm not sure if that is a common complaint or if my feet are too sensitive.
Either way, this is not a product for me. I need assistance returning it.
- Not for people with gentle and soft skin
Preferred solution: Full refund
Thank you so much for working 1on 1 , got a complete refund of the product , the customer care person was very helpful, understood the situation and was able to provide complete refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mukwonago, Wisconsin
Seems like Torch never worked right, per Cary G-expert (phone)
- - Customer service offered hope but no clear next steps.
- - I could mail it, but risk no response; warranty noticed after a month.
- - Battery charging is fine.
It's on my prior note. Customer service guy above gave me some hope but now what do I do.
No further direction to take. I can mail it - I risk never hearing or getting it back. (P.S.
- we did go throught the battery charging etc - all is fine with that)
I do appreciate these replies.
I didn't get to the package until about 3-4 weeks after it arrived. I noticed the warranty after the 1 month
Thank you for your message and for your patience—I understand how the lack of clear direction can be frustrating. I do want to confirm that a replacement unit was sent out, and it was delivered on 03/05/26 and we are glad you were able to receive it.
There’s no need to worry about sending anything back us. Our goal is to make this as smooth and stress-free as possible.
Thank you for your patience and for giving us the opportunity to make this right. Warm regards, The LifePro Team
Companies Similar to Lifepro
Bluefin Fitness
Power Plate
“I am waiting for someone to get back to me on Monday. Thanks very much! My question is about instruction...“
CenterPoint Archery
“Purchased a new crossbow, and it failed after 8 shots. I called customer service, and he was worthless...“
MERACH
“I have been trying to reach your customer service department, but it has been impossible to get through....“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Hello,Thank you for bringing this to our attention! We are so sorry for the frustration caused by receiving the incorrect replacement battery for your Sonic Massage Gun.
We completely understand the need to get the exact matching part number sent over to you right away. Please reach out to us directly so a human agent can get this corrected for you: Email: Please address your email "Attn: Ana" so I can personally take over your case.
When you contact us, please include your preferred shipping address and the part numbers or photo of the correct battery so we can dispatch the right replacement immediately. We look forward to getting this fixed for you!